If I choose your company, what do I do next?
If you desire to hire Capital District Stairs we will require a 50% advance deposit to reserve our services. The rest of the payment will be due upon completion.
Do you warranty your work?
We warranty materials and craftsmanship for one year. This does not apply to damage that is caused by misuse or neglect.
Do I have to be at home during installation?
No. We either try to be on the job before you leave for work, or arrange to pick up a key ahead of time. Nonetheless, we do recognize that many people are uncomfortable having unsupervised workmen in their homes. We have never had a problem with our clients but we want you to feel absolutely comfortable when we work for you. You or a representative of your choosing is welcome to be on site.
I have some or all of the stair/railing parts, will you install them for me?
We are unable to utilize any parts that you may already have on hand. The parts you have may have been made or ordered with a different idea of installation than we have planned. We could not warranty our workmanship if we were to use such parts.
Can we pre-finish all stair and railing parts?
We do not recommend any pre-finish work. Every job involves cutting and fitting. That means we would be sanding and scraping through the finish. This will leave blemishes on the finish. We do offer balusters which have been pre-primed in select styles.
Will you finish, paint, or stain my stairs and railings?
We do not do finish work of any kind. We do offer select styles of pre-primed balusters.